Unless otherwise specified the products on this site are presented solely for the purpose of promoting products available in the UK, Ireland and mainland Europe. Helen Mary Perkins controls and operates this website from its office in the UK. We make no representation that any materials or products presented here are appropriate for use in other locations. Those who choose to access this website from other parts of the world do so on their own initiative and are therefore responsible for compliance with any local laws – if and to the extent that local laws may be applicable.
Helen Mary Perkins provides the services available on this website, which is governed by the terms and conditions set down herewith. By using any part of this site and by completing your order this way, you agree to be bound by these terms and conditions.
We take care to ensure all prices are up to date and accurate. However prices may change from time to time, especially with regard to currency fluctuations, and we reserve the right to update and rectify such change in a reasonable and timely manner. Prices are quoted in UK sterling and will be converted to euro using the exchange rate pertaining on receipt of order. In addition postage and packing will be charged, as stated on the order form. Online payment can be made in a secure environment by all major credit cards and debit cards except Amex and Diners. Sterling cheque or postal orders are to be made out to Helen Mary Perkins and received at the Peterborough office. Please record your order reference number or business name / name on the back of your cheque or postal order.
Standard postage and packing will be charged. We use Royal Mail (recorded postal service) or a courier to deliver goods Monday to Friday. Please allow up to seven days. We will inform you if any item is out of stock and undertake to send it on to you at no extra charge as soon as it becomes available. We recommend the use of recorded post or courier service for added security. This requires someone to be available at the address so the parcel can be signed for. If your delivery address is different from your mailing address please make this clear or provide an alternative mailing address where there will be somebody available to sign for the delivery. In all cases, when a delivery cannot be carried out, a card will be left for you with instructions on what to do. If the parcel is returned to Helen Mary Perkins, any attempts to re-send the parcel will be treated as a new order.
If you choose not to use this service we can not be held liable for any delay, damage or loss arising from non-delivery.
Helen Mary Perkins can not be held responsible for any delay in delivery caused by the manufacturer or any third party including Royal Mail or courier service.
Helen Mary Perkins retains ownership of the goods until the customer has made full payment and the funds have been cleared. If paying by cheque or postal order, payment should be received within seven days of the order being placed – we do not advise sending cash through the post.
We reserve the right to remove or edit content or cancel orders at our discretion. If we cancel an order it will be without any charge to you. Once an online order has been submitted you will receive an automated order confirmation email. Before the order is accepted the debit or credit card details provided will be validated. The automated delivery confirmation email will then be sent subject to availability of products, pricing or other substantial reason that may impact the transaction. Orders will be despatched once payment has been confirmed… cheques or postal orders must be received within seven days of the order being placed. If your card issuer refuses to authorise payment we will not be liable to delay or non-delivery. Orders left on a ‘wait’ status or unconfirmed beyond 4 weeks will be automatically deleted from our system.
In the case where goods are rejected due to defect or discrepancy in the order, the customer is entitled to a replacement or full refund, less the original cost of delivery. The customer must notify Helen Mary Perkins within 48 hours of receipt of order by telephone, email or post. Then return the product within 7 days by re-packing carefully, including your order reference number, name and contact details and why it is being returned before a refund or replacement can be issued. Goods should be returned unsealed and unopened, for re-saleable condition – if damaged in transit, send the whole parcel back to us as you have received it, in order for us to notify and follow-up with Royal Mail or the courier service.
If you wish to cancel your order, you must notify us within 7 working days of receipt by telephone, email or letter. The sender will be liable for the cost of postage and goods sent back to us must be packed in the same condition sent to you.
Helen Mary Perkins will accept no liability or responsibility for products being sold to unqualified therapists and/or third parties.
As the ordinary or otherwise use(s) of products is outside the control of Helen Mary Perkins, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. Helen Mary Perkins expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by Helen Mary Perkins as to the fitness for any use. The liability of Helen Mary Perkins is limited to the value of the goods and does not include any consequential losses.
The user is responsible for determining whether the packaging, product and /or other products are fit for a particular purpose and suitable for the user's application. Product compatibility test is recommended prior to use. Helen Mary Perkins disclaims all expressed and implied warranties of fitness for a particular purpose. Helen Mary Perkins shall not be liable for direct, indirect, special incidental or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability or any other legal theory.
We have provided links and recommendations to various groups and organisations that may be of interest. Helen Mary Perkins takes no responsibility for the content or accuracy of any external websites.
By using this website you agree to be bound by the terms and conditions of use. If you do not agree with this policy please do not use the website. We reserve the right to amend the terms and conditions in whole or in part at any time with or without notice. You should always check the terms and conditions prior to making a purchase. Your continued use of the website following the posting of any changes will signify your acceptance of such changes.
If you have any complaints or questions related to products or service please telephone, email or write to us…
Tel: + 44 (0)1733 555476
Email: info@bowtechease.co.uk
By post: 185 Mayors Walk, Peterborough PE3 6HE, United Kingdom